Support and FAQs

Start on the Dashboard, set your preferred sport, and sort by EV or score to surface the strongest opportunities first. Track the bets you actually place in Spreadsheet so performance and bankroll numbers stay accurate.

This usually means one of three things: the selected sport/market filters are excluding available games, bookmaker feeds are temporarily delayed, or those events are suspended and not offering active prices. Try clearing filters and refreshing once. If it persists, include a screenshot, route, and timestamp in a support message so we can trace the feed state.

Odds are refreshed on demand. Cooldown is a short throttle window that prevents repeated heavy refresh calls in back-to-back seconds. It helps keep requests stable and avoids stale or partial responses from upstream providers. If cooldown is active, wait for the timer and refresh again.

EV can drop when bookmaker odds shorten, true probability changes, or market vig shifts. A line that was positive edge a minute ago can become neutral after a move. Always treat EV as a live snapshot, not a fixed value.

A bet loses edge when the offered odds get closer to the estimated fair odds. Even a small price movement can reduce EV significantly, especially on short lines.

Use a bankroll amount that is dedicated to betting and can handle variance. Stake sizing tools assume bankroll discipline. Please only add money you're able to lose in the event you're unlucky.

The information present is pulled from publicly avaliable data as well as private API services, We cannot garantee the accuracy of information provided to SharpMoneySniper but we do garantee that the calculations done on our end will be as correct and transparent as possible.

Voided bets are typically treated as zero profit and zero loss because stake is returned. They should not inflate win rate and should not be counted as a resolved win/loss event for performance comparisons. In practical terms, they preserve bankroll but add no edge realization.

SharpMoneySniper is a decision-support tool, not financial advice. Metrics are probabilistic estimates, not guarantees. Final staking and bet selection decisions remain your responsibility.

Use Contact us for account or operational issues. Include screenshots, route name, and timestamp so issues can be traced against logs faster.

Kelly stake is a bankroll management method that sizes bets based on edge. The base formula is f* = (b * p - q) / b, where b = decimal odds - 1, p = true win probability, and q = 1 - p. Stake is then bankroll * f* (typically capped/adjusted for safety). This is commonly used by punters to manage risk and avoid flat staking when edge quality changes. We use estimated true probability and your bankroll context to produce suggested stake sizing.

A $0.00 Kelly stake means the current edge is too small (or negative) after inputs are processed, so optimal stake is effectively zero. This can happen when offered odds are close to fair odds, model confidence is low, or bankroll constraints/caps reduce position size.

Most users use fractional Kelly (for example 25%-50% Kelly) to reduce variance and drawdowns. Full Kelly maximizes long-run growth in theory but can feel too aggressive in real markets. A smaller fraction is usually easier to stick with consistently.

True probability is the model-estimated chance that an outcome wins after adjusting for market noise and overround. It is not the same as raw implied probability from one book; it is our best estimate of fair win likelihood from available pricing and context.

True odds are the odds implied by true probability. In decimal format, fair odds are approximately 1 / p, where p is true probability as a decimal. If bookmaker odds are higher than fair odds, the price may represent value.

EV measures long-run average return per unit staked. A common decimal-odds expression is EV% = (p * odds - 1) * 100, where p is true probability. Positive EV suggests profitable pricing over many similar bets, not guaranteed short-term outcomes.

EV is a direct value estimate in expected return terms, while S$S score is a ranking signal that blends EV with other quality factors like pricing stability and context. Use EV to understand edge size, and use S$S score to prioritize what to review first.

Implied probability is the win chance suggested by the bookmaker price before removing margin. For decimal odds, implied probability is 1 / odds. It is a useful reference point, but by itself it does not account for bookmaker overround.

S$S score is a ranking metric that blends edge quality, price quality, and stability factors into one quick sorting value. It is intended to help prioritize candidates for review, not replace EV, matchup context, or final human judgment.